When Jackie Worley's Internet wasn't working fast enough he decided to switch to HughesNet.

"We saw a commercial for HughesNet so we got the phone book out and looked the number up," said Worley.

He says the HughesNet representative he called gave him what sounded like a risk-free deal.

"You don't like it in 30 days you can cancel it and get your money back," said Worley as he described the promise made to him on the phone.

"It took between two and three minutes to get a web page," said Worley.

Days later he wanted to cancel but the company told him he would be charged a $200 cancellation fee.

"Everybody I called I tried to get supervisors on the phone but I couldn't get them," said Worley.
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